1. Booking & Payment

All bookings require full payment before delivery and installation of equipment.

We reserve the right to refuse installation if any outstanding balance remains on the account.

A booking is only confirmed once payment has been received in full.

2. Hire Period

The hire period starts on the agreed delivery date and ends on the agreed collection date.

Any additional hire days will be charged at the agreed daily rate unless confirmed otherwise in writing.

3. Delivery & Collection

Standard delivery and collection hours are:

Monday to Friday: 8:00am – 4:30pm

We also provide out-of-hours delivery and collection, including evenings, Saturdays, and Sundays, however this will incur an additional charge.

Exact delivery and collection times will be confirmed after booking.

The customer must ensure access is available at the agreed time.

4. Equipment Use & Care

All equipment remains the property of the hire company at all times.

Equipment will be delivered, installed, and tested on-site before handover.

Important:

• Do not touch, move, disconnect, or interfere with the pump, hose pipe, or water tank once installed.
• These components are positioned for correct operation and must remain in place.

If the machine stops working due to movement or interference with these components, we will attend to repair the issue.

However, if the fault is found to be caused by customer misuse (including squeezing, disconnecting, or relocating pipes or the water system), a call-out charge will apply.

5. Customer Responsibilities

The customer is responsible for providing:

• A safe and suitable installation area
• A stable table or counter for the machine
• Access to a standard 13AMP 3-pin socket

The customer is responsible for safe use of the equipment during the hire period.

6. Equipment Included

Each hire includes:

• 2 Group Commercial Espresso Machine
• Coffee Grinder
• Milk Frothing System
• External Water Tank System
• Coffee Tamper
• Milk Jugs
• Drink Shaker
• Waste / Drip Tray Box
• Full delivery, installation, and setup

7. Damage & Loss

The customer is responsible for any loss, damage, or theft of equipment during the hire period.

Any repair or replacement costs resulting from misuse or damage will be charged to the customer.

8. Cancellations

Cancellations should be made in advance.

Any costs already incurred (including scheduling or preparation) may be charged.

Late cancellations may be subject to a cancellation fee.

9. Liability

We are not liable for indirect losses, business interruption, or loss of earnings.

Our liability is limited to the value of the hire agreement.

10. Acceptance of Terms

By confirming a booking, the customer agrees to these Terms & Conditions in full.